Return and Refund Policy

At Fhaels, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.

Return Period

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition that you received it. The product must also be returned with its original packaging, tags, and accessories, when applicable.

How to Request a Return

To start a return request, please contact us at contact@byfhaels.shop with your order number and the reason for the return.

Once your request is reviewed and approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and post the refund.

Non-Refundable Items

We do not accept returns for items that have been used, damaged after delivery, washed, altered, or returned without original packaging when required.

Exchanges

If you would like to exchange an item, please contact us at contact@byfhaels.shop. Exchanges are subject to product availability.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@byfhaels.shop with your order number and photos of the issue.

Return Shipping

Return shipping costs may be the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.

Contact

If you have any questions about returns or refunds, please contact us at contact@byfhaels.shop.